FAQ.

FAQ.

Frequently asked questions.

We might be able to already answer your request at this point. Have a quick look.

Event.

How long does a Volkswagen Driving Experience course last?

Generally the one-day courses last around eight hours (approx. 9 a.m. to 5 p.m.). Participants arrive on the evening before in the case of Sporty Driving training. Everyone has dinner together at the start. The Motor Racing Licence training and the Professional Safety training also include arrival on the evening before and run over two training days from approx. 9 a.m. to 5 p.m. on day 1 and from approx. 8.30 a.m. to 1 p.m. on day 2.

Can I take part in the Sporty Driving training although I have completed Intensive Training with another provider?

Naturally we are also prepared to accept participation in courses run by other providers. We insist on previous training to ensure that all participants roughly have the same basic skills.

What requirements can I include when planning Individual Training? What do I need to bear in mind?

When designing the Volkswagen Driving Experience Individual Training our aim is to integrate your requirements into the programme wherever possible. Important aspects for our planning include the required training format, the planned number of participants, the period, the event venue and the budget.

Booking.

What deadlines and fees must I take into account when cancelling binding bookings?

Basically you may cancel your participation at any time. Please note however that we can only guarantee partial reimbursement of the cost due to the work involved on our part. The following sliding scale applies:

  • Up to four weeks before the start of the event 50% of the order value is payable,
  • Up to two weeks before the start of the event 75% of the order value is payable
  • and up to 1 day before the start of the event 90% of the order value is payable..

If the external costs (flight, hotel, catering, track hire, etc.) incurred thus far are not covered by the cancellation fees, we will also bill these and submit the relevant receipts.

How does the booking process work specifically?

You have various options for registering for a course or a tour run by Volkswagen Driving Experience. When using our booking form, you can select your required course and book one or more places. A member of our service office will then contact you.

General.

What conditions do I have to fulfil to take part in the Driving Experience events?

In addition to a valid class B driving licence, you must refrain from drinking alcohol throughout the entire course. Individuals under the influence of drugs and/or alcohol during the event will be excluded from the cours.

Is a vehicle provided for me during the course or do I have to take part in my own vehicle?

The entire course is completed with vehicles we provide. You can therefore look forward to a state-of-the-art Volkswagen which is perfectly tailored to the course content. Insurance constraints unfortunately mean you cannot take part in your own vehicle.

Who pays for the fuel?

The fuel costs are included in the price.

Can I bring along accompanying persons to the course?

Yes, you can bring along accompanying persons to the course. However, they will not be able to sit with you in the vehicle. Our service office will be pleased to provide further information.

Can I give someone a course as a gift?

Yes, you can of course also give our courses as a gift. Our service office will gladly issue the relevant vouchers.

Do I get a certificate for attending a course?

Yes, every participant receives a course attendance certificate.

Can I get something to eat during the event?

Yes. And that’s not all. Food & drink on the training day is included in the attendance fee.

What should I wear for the course? Do I need to buy special clothing?

Comfortable, winter-proof clothing and shoes are ideal for the courses.

Is there an age limit for the events run by Volkswagen Driving Experience?

You simply need a valid driver's licence to take part in a course run by Volkswagen Driving Experience. Age is irrelevant.

Do I have to meet a registration deadline?

No, there is no registration deadline.

I will not be travelling on my own. Can I book a double room in the hotel?

Yes, you can book a double room. Please contact our service office in this respect.

Do the weather conditions affect whether the training takes place?

If extraordinary circumstances for which we cannot be held responsible (for instance in the case of force majeure) mean the event could not be held or could only be held with substantial difficulty, the event may be cancelled.

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